Products like Flowers, Cakes & Sweets arrangements/design/color, shown here are indicative. We do our best to give a better result than shown. It may be possible that the actual arrangement/ design/color varies due to availability and other reasons beyond our control. In such cases, the Customer is not liable for any compensation.
If ordered cakes/ flowers/sweets /other hand delivered gift items are not available in the respective city or town, we shall deliver available best quality cakes/ flowers/sweets/ other similar gift items of equal value. We always ensure that full or higher value to our customers in all such cases.
If any sweets from a particular brand are not available in the city, the same shall be delivered through courier. Shipment shall be done in 1 to 5 business days
Heyday Gift will always try to deliver the product within the specific date & time selected by the customer. In some cases, earlier or delay may happen and no complaint or compensation shall be accepted.
For orders in which the problem arises owing to the mistake of the Customer e.g. wrong address or incomplete information or recipient not reachable, no refund will be given. Redelivery charges, if any, will be borne by the Customer.
It is the sole responsibility of the Customer to check the order detail including product, address, date, time in the order confirmation received through email.
Heyday Gift is not responsible for any Human or technical error made by the Customer. For such cases the customer should call/email about any error/changes in the product/address/mobile. Any changes in Product/address/error shall be considered only after getting email confirmation from Heyday Gift.
If the delivery of certain items may not be possible under certain uncontrollable circumstances. However, you always have a right to get a 100% refund of your money for such items.
In some cases, gift messages may not be written on the cake, gift tag during the festivals Occasion, normal days, or without the knowledge of Bakery, Shop, Delivery Executive. In such cases, the customer cannot claim any compensation.
The Customer agrees to give the correct information which is true and authentic. We reserve the right to confirm the information provided by the Customer.
Any complaint regarding the quality of the product, non-compliance of the product description, shortage of quantity, damage shall be reported within 1 day for the Perishable product, and 4 days for the other product. Heyday Gift have full authority to accept/reject including the refund for the complaint raised by the customer after the mentioned days
Requests for cancellation of orders will not be entertained after processing the order. however, in rare cases, it can be considered. The decision of Heyday Gift will be final in this case.
We reserve the right to cancel any order without providing any reason. This will be regardless of whether the payment has been confirmed/received. Payment for the canceled orders will be refunded and the Customer will be informed. No compensation shall be done for the canceled order.
Refund for Cancellation of Order either by the Customer or by Heyday Gift will be settled at the earliest as soon as the formal procedure is completed. In some cases, the delay may happen due to Payment gateway / Bank formalities. In such cases Customer can send an email about non-credit of payment and Heyday Gift will do all the coordination to get back the amount. No compensation shall be done for such a delay.
Due to the nature of the product, services & marketing strategy involved, we have not displayed the shipping & Service charges separately. In such cases the MRP is not applicable due to the said reason and the customer should not claim for the difference in amount between MRP displayed in the product & order value. Such complaint/clarification is not entertained and Heyday Gift not liable for the claim. Customers should read the product weight/quantity/price before placing the order.
We will not be held liable for any credit card fraud that occurs on its website. Customers have to use only their cards when they make their payments. The liability of using a fraudulent credit card lies on the Customer and the responsibility to establish otherwise shall exclusively by the Customer.
We will not be responsible for any delay / non-delivery of the order because of flood, fire, wars, or for any reason that is beyond our control. For such orders a complete refund will be provided.
In some cases, the shipment of product shall be delayed due to back order/manufacturing time. In such cases, the customer is not liable to claim any compensation for the delay.
In case a customer wants to cancel an order, he/she needs to do it at least 24 hours before the date of delivery or the date of shipment. However, in all such cases 10% of the ordered amount will be deducted towards credit card processing expenses.
Fresh Baked Cakes are available only after 11 am from bakeries. Thus, freshly baked cakes can only be delivered after that time. In exceptional cases you may request to keep the cake prior day in refrigerator & deliver the next morning. But we don't advise this. If the Cakes, Sweets, and Savories of the particular shop is not available at the time of delivery or delayed, the company have authorized to deliver Cakes & Sweets from a different shop of equivalent value without informing to the customer.
We have provided the Delivery Date & Time during the order process and it is only tentative. We will do our best to deliver it on the scheduled date and time. However, if there is any delay due to difficulties in manufacturing the product, local conditions, the product shall be delivered on the next day or as soon as it is available and the Customer cannot claim any responsibility for the delay.
It is the Customer's responsibility to check physical damage on the product/parcel / while receiving the product through courier. Any damage, Quality, the difference in the product received by the Customer through courier shall be intimated by the Customer within 48 hours on receiving the product. In such cases Heyday Gift shall do all necessary means to redeliver the correct product. No compensation shall be done in such cases and the Customer should liable to accept the time taken to redeliver the product.
Customers should carefully read the description of the Product, shipping details, and destination disclaimer information before placing the order.
.png)
